Terms & Conditions

Last updated: August 11, 2025

These Terms and Conditions (“Terms”) govern your use of the translation services provided by Legal Aid Translation Services Ltd (“we,” “us,” or “our”) through our website at legalaidtranslationservices.co.uk. By placing an order, you agree to be bound by these Terms.

1. Services

We provide document translation and certified translation services for legal professionals. Our services include:

• Legal aid translation at Legal Aid Agency (LAA) prescribed rates

• Certified translation with statement of accuracy

• Notarised translation (where requested)

• Apostille certification (where requested)

2. Placing an Order

Orders may be placed through our website order form or by email. By placing an order, you confirm that:

• You are authorised to instruct translation services

• The documents you provide are genuine and complete

• You have the necessary authority to share any personal data contained in the documents

• You accept the quoted price and delivery timeframe

3. Pricing and Payment

Translation prices are calculated based on the word count of the source document at the applicable rate. For legally aided cases, rates follow the LAA prescribed rates. Current rates are displayed on our Legal Aid Rates page.

Payment terms are [insert: e.g. payment on delivery / 30 days from invoice]. All prices are exclusive of VAT unless otherwise stated.

For legal aid cases, we understand that payment is typically made after the solicitor bill is assessed by the LAA. We are happy to discuss payment arrangements for legal aid work.

4. Delivery

We will use reasonable endeavours to deliver translations within the agreed timeframe. Standard delivery is 48 hours; urgent delivery is 24 hours. Delivery times commence from receipt of the complete source document and confirmation of order.

Translations are delivered by email as PDF files. Hard copies can be posted on request. We are not liable for delays caused by factors beyond our reasonable control, including incomplete or illegible source documents.

5. Quality and Accuracy

All translations are produced by qualified legal translators and reviewed by a second linguist. We certify that our translations are true and accurate renderings of the original documents.

If you identify any errors in a delivered translation, please notify us within 14 days of delivery. We will correct genuine errors at no additional charge. Disputes about translation accuracy will be resolved by reference to an independent third-party linguist.

6. Confidentiality

We treat all documents and information received from clients as strictly confidential. All translators and staff are bound by confidentiality agreements. We will not disclose your documents or information to any third party except as necessary to provide the translation service or as required by law. Our full data handling practices are set out in our Privacy Policy.

7. Intellectual Property

Copyright in the translated document belongs to the client upon full payment. We retain the right to use anonymised samples for quality assurance and training purposes only, unless you instruct us otherwise in writing.

8. Limitation of Liability

Our liability for any claim arising from our translation services is limited to the fee paid for the specific translation in question. We are not liable for any indirect, consequential, or special damages.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

9. Cancellation

You may cancel an order before translation work has commenced for a full refund. Once translation work has begun, cancellation fees may apply based on the proportion of work completed. We will advise you of any applicable fees before processing a cancellation.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact

For questions about these Terms, contact us:

• Email: info@legalaidtranslationservices.co.uk