Terms & Conditions

Last updated: 30 September 2026

These Terms and Conditions (“Terms”) govern your use of translation, interpreting and related language services provided through Legal Aid Translation (“we,” “us,” or “our”) and the website legalaidtranslation.co.uk. By submitting or confirming a service request, you agree to be bound by these Terms.

1. Services

We provide language services for legal professionals. Depending on the instruction, these may include:

• Legal aid and privately funded document translation

• Certified translation with the applicable certification statement

• Legal interpreting for solicitor meetings, conferences and other booked appointments

• Transcription or related language support where specifically quoted

• Notarised translation (where requested)

• Apostille certification (where requested)

2. Service Requests and Instructions

Service requests may be submitted through our website form or by email. A request is reviewed before the scope, price, availability and applicable delivery or appointment arrangements are confirmed. By instructing us, you confirm that:

• You are authorised to instruct the relevant language service

• The documents, recordings and case information you provide are genuine and complete to the best of your knowledge

• You have the necessary authority to share any personal data contained in the materials or case information supplied

• You accept the quoted price and the confirmed delivery, appointment or service arrangements

3. Pricing and Payment

Prices are calculated according to the scope of the instruction and the applicable quoted rate. For legally aided matters, our published rates and any case-specific quotation should be considered alongside the LAA funding and remuneration rules applying to the matter. Current published rates are displayed on our Legal Aid Rates page.

Payment terms will be stated in the quotation, service confirmation or invoice. Unless otherwise stated, prices are exclusive of VAT where VAT is applicable.

Where a legal-aid instruction requires specific billing, purchase-order or payment arrangements, these should be agreed before work begins or an appointment is confirmed.

4. Delivery and Appointments

For translation and transcription work, we will use reasonable endeavours to deliver within the timeframe agreed for the instruction. Turnaround depends on the language pair, document or recording length, complexity, source quality and availability. Delivery times commence once the complete source material and requirements have been confirmed.

For interpreting, the language, date, start time, expected duration, location or remote platform and availability are confirmed for the booking. Changes to a booked appointment should be notified as soon as possible so the revised requirements can be reviewed.

Translations and other deliverable files are normally supplied electronically in the agreed format. Hard copies can be posted on request where applicable. We are not liable for delays caused by factors beyond our reasonable control, including incomplete or illegible source material or changes to appointment arrangements outside our control.

5. Quality and Accuracy

Language work is assigned according to the relevant language pair, service type and instruction requirements. Appropriate quality or preparation checks are carried out for the service being provided. Where a certified translation is ordered, the certification confirms the translation as a true and accurate rendering of the source to the best of the certifier’s knowledge and ability.

If you identify a potential translation or transcription error after delivery, please notify us promptly with the relevant source passage or recording reference and the point requiring review. We will investigate genuine accuracy concerns and make appropriate corrections where required. Where necessary, an additional linguistic review may be arranged.

6. Confidentiality

We treat documents and information received from clients as confidential. Linguists and relevant staff are required to handle client information confidentially. We disclose documents or information only where necessary to provide or support the service, or where required by law. Our full data handling practices are set out in our Privacy Policy.

7. Intellectual Property

Copyright and usage rights in translated or transcribed material are subject to the agreed instruction and applicable law. Client materials remain confidential and are not used as public samples without written permission. Any internal quality review is subject to the confidentiality provisions in these Terms.

8. Limitation of Liability

Our liability for any claim arising from a service is limited to the fee paid for the specific service in question. We are not liable for any indirect, consequential, or special damages.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

9. Cancellation and Changes

Cancellation or change terms can depend on the service, the stage of work already completed, any linguist booking already confirmed and costs already incurred. Any applicable charge or refund position will be assessed against the confirmed instruction and circumstances of the cancellation or change.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact

For questions about these Terms, contact us:

• Email: info@legalaidtranslation.co.uk